Privacy Policy

1. Introduction

CMSA Company Limited (“we”, “our”, “us”) is the sole distributor in Asia for MEA, a German water management expert specializing in drainage and surface water control solutions. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information in connection with our website, communications, and professional services.

By accessing our website, purchasing products, or interacting with us, you agree to the practices described in this policy.

2. Information We Collect

We may collect both personal and non-personal information depending on your interaction with our company.

Personal Information:

  • Name, company name, position, and contact details (telephone, email, address, fax).
  • Billing, delivery, and payment information when you place orders.
  • Communication records when you contact us through phone, fax, or email.
  • Event registration or survey data when you participate in CMSA or MEA marketing events.

Non-Personal Information:

  • Technical information such as IP address, browser type, operating system, and referring URLs.
  • Website analytics data collected via cookies and tracking technologies.
  • Aggregated statistics that do not identify individuals.

We collect only the data that is necessary to provide our services and improve your experience.

3. How We Collect Information

Information is collected through the following means:

  1. Direct interactions: when you contact us via info@cmsa-mea.com, phone (+852 2311-9980 / +852 5629-1247), or fax (+852 2311-6386).
  2. Website usage: when you visit our website or engage with online forms.
  3. Third-party sources: where we receive business referrals, logistics data, or public company information.

4. How We Use Information

We use your data for purposes that are lawful and necessary, including:

  • Processing inquiries, quotations, and orders for MEA drainage products.
  • Managing customer relationships and after-sales service.
  • Providing technical advice, maintenance guidance, or support.
  • Sending product updates, promotional offers, or event invitations (only with your consent).
  • Complying with Hong Kong laws and international trade regulations.
  • Analyzing website traffic to improve user experience and marketing effectiveness.

We do not sell or rent personal data to third parties.

5. Data Protection and Security

We apply administrative, technical, and physical safeguards to prevent unauthorized access, misuse, or loss of personal information.
These include password-protected databases, restricted staff access, encrypted transmissions, and secure storage facilities.

While we strive to maintain the highest level of protection, no method of electronic transmission or storage is 100% secure. We continually review and update our systems to safeguard your data.

6. Data Sharing and Transfers

We may share your information with trusted third parties, including:

  • Logistics and freight partners handling product delivery;
  • IT service providers and data hosting platforms;
  • Authorized MEA technical teams in Germany for product support;
  • Government or regulatory bodies when required by law.

Any overseas transfer of personal data is performed under strict confidentiality and in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and, where applicable, EU GDPR standards.

7. Data Retention

Your personal data will be retained for as long as necessary to fulfill business, legal, or contractual obligations. After the retention period, data is securely deleted or anonymized to prevent misuse.

8. Your Rights

Under the Hong Kong PDPO, you have the right to:

  • Request access to your personal data;
  • Request correction of inaccurate or outdated information;
  • Withdraw consent to marketing communications.

Requests should be submitted in writing to info@cmsa-mea.com.
We may charge a reasonable fee for processing data access requests as permitted by law.

9. Marketing Communications

As the sole distributor of MEA in Asia, CMSA may send newsletters, updates, and promotional materials related to MEA’s drainage and water management solutions.
Such communications are sent only with your prior consent.
You may opt out anytime by contacting us via email or following unsubscribe links provided in our messages.

10. Cookies and Analytics

Our website uses cookies to improve navigation and analyze site usage.
Cookies help us understand visitor preferences and enhance service quality.
You can disable cookies in your browser settings, though this may affect some website functions.

11. Third-Party Links

Our website may include links to MEA’s official site or other external pages.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any external sites you visit.

12. Children’s Privacy

Our services and products are intended for professionals and adult users.
We do not knowingly collect personal data from individuals under 18 years of age.